As of today, November 15, Canada Post has gone on strike, resulting in a complete shutdown. All shipments currently in their network will be held. Shipments with Canada Post/USPS are currently unavailable on our website. This means Tracked Pack to USA, Expedited within Canada, and Tracked Pack International will resume when their service is back to normal. Shipments with UPS/FedEx/Purolator are available to the USA. Thank you for your patience and understanding.
Shipping
GENERAL POLICY
We deliver to (almost) anywhere in the world.
Every order placed at VeturoTherapy.com has the highest priority on ensuring your products arrive in a timely manner. Estimated delivery date is the total time from when you place your order until the time you receive it. Factors such as product availability, processing time, shipping method and item’s destination are used to determine delivery day.
At VeturoTherapy.com we strive to offer the best shipping rates within Canada, USA and International locations.
Veturo Therapy uses third party shipping companies such as Canada Post, UPS, Purolator, FedEx or DHL based on the best service for the destination specified.
SPECIAL FREE SHIPPING OFFER TO ALL LOCATIONS
You only pay to ship first item. All other items added in your cart are shipped for FREE (per order) no matter the weight. Every order is immediately dispatched (usually within 24 hours).
You only pay to ship first item. All other items added in your cart are shipped for FREE (per order) no matter the weight. Every order is immediately dispatched (usually within 24 hours).
SHIPPING ZONES & RATES
CANADA & USA – Free Shipping Promotion
ORDERS WITH MIN $150 PURCHASE – FREE SHIPPING
For most orders with free shipping, delivery is in 12 -14 business days. Weekends, Canadian and US statutory holidays, and rural or special locations may delay the shipment. We consider special location the following US locations: Alaska/Hawaii, APO/FPO addresses, US Territories, Puerto Rico, and Virgin Islands.
FREE SHIPPING DETAILS
- The $150.00 amount is calculated on the merchandise total only and does not include taxes or other charges.
- All extra discounts we offer (e.g. coupon codes) are taken off order total before free shipping is calculated. Only orders with $150 items total after discounts will receive free shipping.
- The free shipping offer will not apply to any order where cancellations reduce the items total to less than $150.
CANADA – BC
Expedited Parcel – Best Value! (est. transit 1 – 2 business days) – $ 10.99 (before tax)
- On-time delivery guarantee
- Tracking and delivery confirmation
CANADA (excluding BC)
Expedited Parcel (est. transit 7 business days) – $20.99 (before tax)
- Tracking and delivery confirmation
- On-time delivery guarantee
- Tracking and delivery confirmation
UNITED STATES
Please note that couriers (UPS, DHL, Purolator, FedEx, etc.) DO NOT deliver to PO Boxes.
Tracked Packet – USA (est. transit 12 – 14 business days) Best Value! – $14.99
UPS Standard (est. transit 5 – 7 business days) – $19.99
UPS Standard Signature Required (est. transit 5 – 7 business days) – $21.99
UPS 3-DAY Select or FedEx International (est. transit 3 – 4 business days) – $27.99
Tracked Packet – USA (est. transit 12 – 14 business days) Best Value! – $14.99
UPS Standard (est. transit 5 – 7 business days) – $19.99
UPS Standard Signature Required (est. transit 5 – 7 business days) – $21.99
UPS 3-DAY Select or FedEx International (est. transit 3 – 4 business days) – $27.99
UNITED KINGDOM
Tracked Packet International – Best Value! (est. transit 12 – 15 business days) – $19.99
AUSTRALIA, NEW ZEALAND
Tracked Packet International – Best Value! (est. transit 15 – 21 business days) – $20.99
AUSTRIA, BELGIUM, DENMARK, FINLAND, FRANCE, GERMANY, HUNGARY, ICELAND, IRELAND, ITALY, LUXEMBOURG, MALTA, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND
Tracked Packet International – Best Value! (est. transit 15 – 21 business days) – $24.99
BRAZIL, CROATIA, ESTONIA, LATVIA, LEBANON, LITHUANIA, POLAND, TURKEY
Tracked Packet International – Best Value! (est. transit 21 business days) – $28.99
HONG KONG, JAPAN, MALAYSIA, SINGAPORE, SOUTH KOREA
Tracked Packet International – Best Value! (est. transit 21 business days) – $26.99
REST OF WORLD
Xpresspost International (est. transit 15 – 21 business days) – $50.99
Important Note: Don’t see your country here, no worries! Please contact us to find out the best options for your country.
VeturoTherapy.com strives to ensure that your order arrives on time. However, delivery dates for international services are not guaranteed and there may be many of unexpected reasons why your orders arrive after the estimated delivery date – location, customs procedures, postal services in the country we ship to.
DUTIES AND TAXES
All packages shipped inside Canada and the United States DO NOT incur duty charges.
All packages shipped outside Canada and the United States may or may not incur extra duty charges. VeturoTherapy.com is not responsible for any sales taxes (e.g., VAT), customs duties or other taxes charged by the customs department in your country.
To avoid any unexpected charges, we recommend contacting the customs organization in your home country regarding these policies. VeturoTherapy has no control over such charges and cannot predict what they may be.
CUSTOMER ENTRY ERRORS
When an item(s) on an order is entered incorrectly by the customer, VeturoTherapy.com makes every attempt to catch and remedy these issues. However, VeturoTherapy.com will not be held responsible for making these corrections and the costs to return and/or reorder the item(s) is solely that of the customer. Shipping costs on ALL replacement or correction orders are non-refundable.
DELIVERY ACCEPTANCE
All VeturoTherapy.com orders are shipped as “SIGNATURE NOT REQUIRED” because most of our customers are not available during standard delivery hours to personally receive their package. It is the customer’s responsibility to notify their carrier, neighbors, doormen, building managers, etc. of the pending delivery if you have concern over leaving your package at your residence or place of work.
As we use third party delivery services (Canada Post, USPS, UPS, DHL, etc.), please note that it is up to the delivery driver to determine and insure the safe arrival of your package. VeturoTherapy.com is not responsible for the package once it leaves our warehouse, although we will assist in problem resolution with the shipper involved.
If you have provided a wrong shipping address and request forwarding assistance, you will be charged a $15.50 handling fee and all forwarding charges as incurred. If you refuse the shipment or have moved without providing the proper address, you will be refunded less $15 – $20 refusal fee (US and Canada) and $25 – $30 (International, depending on location).
VeturoTherapy.com apologizes if your order does not arrive within the estimated delivery date. Most orders contain tracking information that can be used to confirm delivery status. Occasionally packages may become stuck in transit, delivered to an incorrect address, or left in a different location at your home. If tracking information is available you have two options to track your order:
- Using the information provided in your shipping confirmation email.
- Login to My Account and select Order Status.
For any questions or further details about our shipping policy, please do not hesitate to contact our customer service team at info@veturotherapy.com.
